Welcome to Dunes Shoes Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at trendyhighheels.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store

Dunes Shoes Store is a London-inspired footwear and accessories retailer offering fashion-forward products to customers worldwide (excluding some Asian and remote regions). Our collections include:

  • Women’s footwear (boots, sandals, heels, and casual shoes)
  • Bags and accessories (handbags, clutch bags, belts)
  • Men’s footwear and accessories

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making purchases
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations

3. Product Information

We strive to display our products as accurately as possible, however:

  • Colors may vary slightly due to monitor settings
  • All sizes are in UK measurements unless specified otherwise
  • Product descriptions are for guidance only and don’t constitute warranties

Non-Returnable Items: For hygiene reasons, we cannot accept returns on:

  • Footwear showing signs of wear (scuffed soles, creasing, etc.)
  • Items without original packaging or tags
  • Personalized or made-to-order products

4. Orders and Payment

Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days
  • Your order constitutes an offer to purchase which we may accept or decline

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

5. Shipping Policy

We ship globally (excluding some Asian and remote regions) with these options:

  • Standard Shipping (£12.95): Via DHL or FedEx, estimated delivery 10-15 days after dispatch
  • Free Shipping: For orders over £50 via EMS, estimated delivery 15-25 days after dispatch

Delivery times are estimates only and may vary due to customs processing. You will receive tracking information once your order ships.

6. Returns and Refunds

We want you to love your London-style footwear. Our returns policy allows:

  • Returns of most unworn, undamaged items within 15 days of delivery
  • Full refunds or exchanges (subject to availability)
  • Refunds processed within 5-7 business days of receiving returned items

Important Return Information:

  • Shipping costs are non-refundable unless the return is due to our error
  • International customers are responsible for any return customs duties
  • Refunds will be issued in GBP; conversion rates are determined by your payment provider
  • Use trackable shipping for returns as we cannot be responsible for lost packages

7. Intellectual Property

All content on this website, including:

  • Product designs and descriptions
  • Brand names and logos
  • Website design and imagery

are the property of Dunes Shoes Store or our licensors and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to your use of the site shall not exceed the amount you paid for the product(s) in question
  • We are not responsible for delays caused by events beyond our reasonable control (e.g., natural disasters, pandemics, customs delays)

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For questions about these Terms or any other inquiries:

Dunes Shoes Store
82 Kennington Rd, London, GB EC3B 7HX
Email: [email protected]
Phone: +44 20 XXXX XXXX (Monday-Friday, 9am-5pm GMT)

Thank you for choosing Dunes Shoes Store – where London fashion meets global style.