At Dunes Shoes Store, we’re committed to bringing London-inspired footwear and accessories to fashion-forward customers worldwide. Our shipping and returns policies are designed to make your shopping experience seamless and satisfying.

Shipping Information

We ship globally (excluding some Asian and remote regions) with two convenient options:

Standard Shipping (£12.95):
– Order processing: 1-2 business days
– Delivery via DHL or FedEx
– Estimated delivery: 10-15 days after dispatch

Free Shipping (Orders over £50):
– Order processing: 1-2 business days
– Delivery via EMS
– Estimated delivery: 15-25 days after dispatch

Please note that delivery times may vary depending on your location and customs processing. You’ll receive tracking information once your order ships.

Returns & Exchanges

We want you to love your London-style footwear as much as we do. If you’re not completely satisfied, you may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange.

How to Return an Item

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our London team will review your request and send return instructions within 2 business days.
  3. Package Your Return: Securely pack the item(s) in the original packaging with all tags attached.
  4. Ship Your Return: Send the package to our London address (82 Kennington Rd, London, GB EC3B 7HX) using a trackable shipping method.

Return/Exchange Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dunes Shoes Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Any footwear showing signs of wear (scuffed soles, creasing, etc.)
  • Items without original packaging or tags
  • Personalized or made-to-order products

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of incorrect or defective items

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

International Returns

For our global customers:

  • You are responsible for any customs duties or taxes incurred when returning items
  • We recommend using a trackable shipping service as we cannot be responsible for lost return shipments
  • Refunds will be issued in GBP and converted by your payment provider

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We will arrange for a free return shipping label if needed
  • You may choose between a replacement (subject to availability) or full refund

For any questions about our shipping or returns policy, don’t hesitate to contact our London team at [email protected] or +44 20 XXXX XXXX during our business hours (Monday-Friday, 9am-5pm GMT).

Thank you for shopping with Dunes Shoes Store – where London fashion meets global style.