At Dunes Shoes Store (“we”, “us”, or “our”), operating at www.trendyhighheels.com, we are committed to protecting the privacy and security of our fashion-conscious customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, shipping/billing address, payment information (processed securely through our encrypted gateway), phone number, and order history.
- Device Information: IP address, browser type, operating system, and referring URLs.
- Usage Data: Pages visited, time spent on site, clickstream data, and products viewed (particularly our London-inspired footwear and accessories).
- Marketing Preferences: Communication preferences for our fashion updates and promotions.
2. How We Use Your Information
We use your information to:
- Process transactions for our premium footwear and accessories
- Provide customer support for your fashion queries
- Improve our website experience and product offerings
- Send order confirmations and shipping notifications
- Communicate about promotions, new arrivals (like our signature ankle boots or men’s casual shoes), and fashion trends
- Prevent fraud and enhance security for our global clientele
- Calculate duties/taxes for international orders
3. Data Sharing and Disclosure
We may share information with:
- Payment Processors: To securely complete transactions (Visa, MasterCard, JCB, PayPal)
- Shipping Providers: To deliver your handbags, heeled boots, or other purchases
- Service Providers: For website hosting, analytics, and marketing services
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
4. Data Storage and Security
Based at 82 Kennington Rd, London, GB EC3B 7HX, we implement robust security measures:
- 256-bit SSL encryption for all transactions
- PCI-DSS compliant payment processing
- 3D Secure authentication for card payments
- Regular security audits of our systems
While we take all reasonable precautions, no internet transmission is completely secure. We retain personal data only as long as necessary for our legitimate business purposes.
5. Your Rights
As our valued customer, you have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain data processing
- Receive your data in a portable format
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at [email protected].
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences for our fashion selections
- Analyze website traffic and shopping behavior
- Personalize your experience with relevant products (like knee-high boots or men’s accessories)
- Serve targeted advertisements for our collections
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
7. International Data Transfers
As we serve customers globally (excluding some Asian and remote regions), your data may be transferred outside your country of residence. We ensure all transfers comply with applicable data protection laws.
8. Children’s Privacy
Our luxury footwear and accessories are marketed to adults. We do not knowingly collect information from children under 16.
9. Changes to This Policy
We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.
10. Contact Us
For questions about this Privacy Policy or our data practices, contact our London team:
Dunes Shoes Store
82 Kennington Rd, London, GB EC3B 7HX
Email: [email protected]
Hours: Monday-Friday, 9am-5pm GMT
Thank you for trusting Dunes Shoes Store with your personal information as you shop our London-inspired collections.