At Dunes Shoes Store, we understand that the perfect pair of shoes should arrive with the same care and attention we put into selecting them. Our global delivery services are designed to bring London’s fashion-forward footwear to your doorstep, wherever you are in the world.
We currently ship to most international destinations (excluding some remote areas and parts of Asia). Please contact our customer service team at [email protected] if you have any questions about delivery to your location.
Our Shipping Options
Standard Shipping – £12.95
For those who can’t wait to step out in style, our premium shipping option delivers your order via DHL or FedEx. Your carefully packaged footwear will arrive within 10-15 business days after dispatch (1-2 days processing time). This service includes full tracking so you can follow your fashion-forward parcel every step of the way.
Free Standard Shipping – Orders Over £50
We’re pleased to offer complimentary shipping via EMS for orders valued at £50 or more. Your curated selection will arrive within 15-25 business days after dispatch. While slightly more economical, this option still ensures your Dunes Shoes Store purchases arrive with the same attention to packaging and protection.
What to Expect After Ordering
Once your order is placed with us at our London headquarters (82 Kennington Road), our team of style-conscious packers will:
- Carefully select your items from our curated collections
- Package them in our signature protective wrapping
- Include all necessary documentation
- Dispatch within 1-2 business days
You’ll receive email confirmation at each stage – from order processing to dispatch and delivery.
International Considerations
As a global retailer with London roots, we’ve streamlined international delivery:
- All duties and taxes are calculated at checkout for complete transparency
- Packages are discreetly labeled for smooth customs clearance
- We use climate-controlled storage to protect leather goods and delicate materials
Our Promise: Whether you’re ordering statement heels from Paris or casual boots from New York, we deliver the same boutique experience worldwide. Your satisfaction is our priority – should any delivery issues arise, our London-based customer service team is ready to assist.
Easy Returns Within 15 Days
Should your items not fit perfectly or meet your expectations, we offer a straightforward returns policy. Simply initiate a return within 15 days of receiving your order, and we’ll guide you through the process. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
At Dunes Shoes Store, we believe the journey from our London showroom to your wardrobe should be as smooth as our premium leathers. Shop with confidence knowing your fashion investments are in safe hands from the moment you click “order” to the exciting moment of unboxing.
Have further questions about delivery? Our style-savvy customer service team is always happy to help at [email protected].